Terms & Conditions

1. Introduction

These Website Terms & Conditions (“Terms”) govern access to and use of the website operated by Fabio Bonanno Coaching Ltd, trading as ReSolv (“we”, “us”, “our”).

Please read these Terms before using our website.

By accessing or using the website, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of the website.

2. Company Information

Legal Entity: Fabio Bonanno Coaching Ltd

Company Registration Number: 15297028

Registered in: England and Wales

Trading Name: ReSolv

Business Address: 75 Reading House, London, W2 6HE, United Kingdom

Email: fabio@fabiobonanno.coach

Website: https://fabiobonanno.coach

3. Purpose of This Website

This website provides information about Fabio Bonanno, the ReSolv coaching approach, the Capacity System and the health and performance coaching services offered by Fabio Bonanno Coaching Ltd.

The website is intended to help visitors understand our services and, where appropriate, arrange an introductory consultation.

Information provided on this website is for general educational and informational purposes.

The website does not provide medical diagnosis, treatment or individual clinical healthcare services.

4. Our Coaching Services

We provide individual health, fitness and performance coaching designed around each client's goals, circumstances and physical capabilities.

Depending on the individual coaching agreement, services may include:

• Personalised training guidance
• Nutrition guidance
• Recovery and lifestyle coaching
• Progress monitoring and coaching feedback
• Individual coaching support
• Training and lifestyle adjustments as circumstances change
• Relevant health data review within the scope of non-clinical coaching

Our coaching approach incorporates the Capacity System, which considers physical strength, health, recovery, execution and the demands of everyday life.

The exact scope, duration and delivery of services depend on the individual coaching arrangement.

6-Month Coaching Program — £6,000

The 6-month coaching program includes:

• Personalised 1:1 coaching built around the Capacity System, covering training, nutrition, recovery and stress
• Personalised training program delivered through Everfit
• Fortnightly 1:1 coaching calls
• Weekly WhatsApp check-ins, with coaching adjustments based on work, travel and family commitments
• Direct WhatsApp access to Fabio for coaching questions and support
• Busy Week and Worst Week protocols
• Review of blood test results supplied by the client; blood testing itself is not included
• Up to two optional in-person sessions in central London for London-based clients

12-Month Coaching Program — £10,000

The 12-month coaching program includes everything in the 6-month program, plus:

• A total of 12 months of coaching and support
• Two GP-led blood draws covering 124 markers for eligible UK-based clients, arranged through a partner provider
• Review of existing blood test results where supplied
• Up to four optional in-person sessions in central London for London-based clients
• Extended support for longer-term physical development and sustainable habit change

In-person sessions are optional and not mandatory. They are available to London-based clients only and do not form part of the coaching programs for clients outside London. Individual coaching results are not guaranteed and may vary depending on personal circumstances, participation and factors outside our control.

5. Consultations and Enquiries

Visitors may request an introductory consultation using the booking functionality available on our website.

The purpose of an introductory consultation is to discuss the prospective client's goals, circumstances and potential suitability for coaching.

Booking or attending a consultation does not automatically create a coaching contract or guarantee acceptance into a coaching program.

We may decline a coaching engagement where we reasonably consider that the services are unsuitable for the prospective client's needs or where an appropriate coaching relationship cannot be established.

6. Individual Coaching Agreements

Paid coaching services are governed by a separate individual coaching agreement provided before enrolment.

The individual agreement sets out the applicable:

• Coaching duration
• Services and support included
• Fees and payment arrangements
• Coaching responsibilities
• Appointment and check-in requirements
• Cancellation and termination provisions
• Refund arrangements
• Any specifically agreed performance commitments or guarantees

These Website Terms do not replace or independently modify an individual coaching agreement.

Where an inconsistency exists between these Website Terms and a valid individual coaching agreement concerning paid coaching services, the individual agreement will generally govern those services, subject to applicable law and any non-excludable consumer rights.

7. Payments

Coaching payments are processed through Stripe, including through Stripe Payment Links.

Fabio may collect payment during a consultation or provide a Stripe Payment Link for the agreed coaching program.

Coaching fees are generally paid in full. Individual instalment arrangements may be agreed separately and documented in an individual agreement.

Following a successful payment, existing Zapier automations coordinate onboarding emails and arrange client access to Everfit. Onboarding forms, including the Physical Activity Readiness Questionnaire (PAR-Q), are completed within Everfit.

The applicable fees, payment dates and contractual payment obligations are determined by the individual agreement.

The website does not independently establish a recurring coaching subscription.

For information about Stripe's handling of payment data, please refer to its privacy information at:

https://stripe.com/privacy

8. Coaching Duration and Renewal

Coaching is offered as fixed-term 6-month and 12-month programs. The applicable program and fee are agreed before enrolment.

The 6-month and 12-month coaching arrangements do not renew automatically.

Continuation or renewal of coaching is subject to a separate discussion and agreement between the client and Fabio Bonanno Coaching Ltd.

9. Cancellations and Refunds

Payment, cancellation, termination and refund provisions for paid coaching services are set out in the individual coaching agreement.

Our standard commercial approach is to offer individually structured coaching engagements with fees agreed in advance.

Refunds are not ordinarily offered solely because a client changes their mind after any applicable statutory cancellation period or decides not to continue participating in the agreed coaching process.

However, nothing in these Terms or any individual coaching agreement is intended to exclude or restrict legal rights that cannot lawfully be excluded.

Where applicable consumer protection legislation provides a statutory cancellation right, a remedy for services not performed with reasonable care and skill, or another mandatory legal right, that right will be respected.

For questions about payment arrangements, cancellations or refund requests, contact:

fabio@fabiobonanno.coach

10. Statutory Consumer Rights

Clients entering into coaching agreements as consumers may have statutory rights under applicable UK consumer protection legislation.

Where a qualifying services contract is concluded at a distance or off premises, a statutory cancellation period may apply, ordinarily lasting 14 days from conclusion of the contract, subject to applicable rules and exceptions.

If a client expressly requests that services begin during an applicable cancellation period, the consequences of that request will be dealt with in accordance with the relevant law.

Nothing in these Terms excludes, limits or overrides mandatory consumer rights.

11. Client Responsibilities

Clients participating in our coaching services are expected to engage honestly, respectfully and responsibly in the agreed coaching process.

This includes:

• Providing accurate and relevant information
• Communicating relevant changes in health or circumstances
• Attending agreed coaching sessions and check-ins
• Seeking clarification where guidance is unclear
• Taking responsibility for implementing agreed actions
• Communicating concerns in a timely manner
• Treating coaches and associated personnel respectfully

Specific client obligations are set out in the individual coaching agreement.

12. Health and Medical Disclaimer

Information provided through this website and our coaching services is intended to support general health, fitness and performance goals.

Our coaching services do not constitute medical diagnosis, treatment, psychotherapy or clinical healthcare.

Fabio Bonanno Coaching Ltd does not diagnose, treat, cure or prevent medical conditions through its coaching services.

You should seek appropriate professional medical advice before beginning or materially changing exercise, nutrition or health-related activities where your personal circumstances make this necessary.

If you experience injury, unusual symptoms, pain or other concerning health issues, seek advice from an appropriately qualified healthcare professional.

Coaching recommendations may consider health information voluntarily provided by clients, but they do not replace medical assessment or treatment.

13. Results and Performance

Individual coaching results vary.

Progress may depend on factors including personal circumstances, existing health, participation, consistency, lifestyle and matters outside our control.

Client testimonials, photographs and examples of progress presented on this website illustrate individual experiences and do not guarantee identical outcomes for other clients.

Any specific performance commitment or guarantee offered to an individual client is governed by the applicable coaching agreement and its stated conditions, subject to applicable law.

14. Website Content and Intellectual Property

Unless otherwise stated, original website content, including text, branding, graphics, educational materials, layouts and coaching resources, is owned by Fabio Bonanno Coaching Ltd or used under appropriate permission.

Website materials may be viewed for personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell or commercially exploit protected content without prior written permission, except where permitted by law.

Third-party content remains subject to the rights of its respective owner.

15. Acceptable Website Use

You agree not to:

• Use the website for unlawful activities
• Attempt unauthorised access to website systems
• Interfere with website functionality or security
• Introduce malicious software or harmful code
• Misuse consultation booking facilities
• Submit deliberately false or misleading information
• Infringe intellectual property or other legal rights
• Impersonate another individual or organisation

We may take reasonable action to prevent misuse or protect our website and systems.

16. Third-Party Services

Our website may use or link to independent third-party services, including:

• Consultation booking technology
• YouTube video content
• Payment processing services
• Social media platforms

These services may be governed by separate terms and privacy policies.

We are not responsible for the independent operations of third-party services outside our control, except where responsibility is imposed on us by applicable law.

17. Website Availability

We aim to keep our website accessible and operational.

However, we do not guarantee uninterrupted access or that every website function will always be available without error.

We may modify, maintain, update or temporarily suspend website functionality where reasonably necessary.

18. Accuracy of Information

We take reasonable care to ensure that information published on the website is accurate and up to date.

However, general educational information may not be appropriate for every individual.

Website information should not be treated as a substitute for personalised professional advice or an appropriate individual assessment.

If you identify information that appears inaccurate or outdated, please contact us.

19. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from reliance on general website information outside an agreed coaching relationship.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms restricts mandatory consumer rights.

Liability arrangements for paid coaching services are addressed in the relevant individual coaching agreement, subject to applicable law.

20. Privacy and Personal Information

Our collection, use, storage and protection of personal information are explained in our Privacy Policy.

Please review that policy to understand how personal information is handled and what rights may apply.

Privacy Policy:

https://fabiobonanno.coach/privacy-policy

21. Changes to These Terms

We may update these Website Terms to reflect changes in website functionality, business operations or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes to these Website Terms will not retrospectively amend existing individual coaching agreements unless lawfully agreed or otherwise permitted under the relevant agreement and applicable law.

22. Governing Law

These Website Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections and jurisdictional rights that may apply.

Disputes relating to website use will be resolved by courts having jurisdiction under applicable law.

23. Contact Us

For questions concerning these Terms, please contact: