Privacy Policy

1. Introduction

Fabio Bonanno Coaching Ltd, trading as ReSolv (“we”, “us”, “our”), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, book a consultation, communicate with us or participate in our coaching services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Legal Entity: Fabio Bonanno Coaching Ltd

Company Registration Number: 15297028

Registered in: England and Wales

Trading Name: ReSolv

Business Address: 75 Reading House, London, W2 6HE, United Kingdom

Email: fabio@fabiobonanno.coach

Website: https://fabiobonanno.coach

Fabio Bonanno Coaching Ltd is the data controller responsible for determining the purposes and means of processing personal information in connection with its coaching business.

If you have questions about how your personal information is handled, please contact us using the email address above.

3. Information We Collect

The information we collect depends on how you interact with our website and services.

3.1 Website and Technical Information

When you visit our website, our hosting infrastructure and embedded third-party services may process standard technical information, including:

• IP address
• Browser type and device information
• Operating system
• Pages requested
• Date and time of website access
• Referring website
• Technical information required for website delivery and security

Our website does not currently use Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel, advertising remarketing tools, heatmaps or session-recording software.

3.2 Consultation and Booking Information

When you book a consultation, we may collect:

• Full name
• Email address
• Telephone number
• Selected appointment date and time
• Time zone information
• Information voluntarily submitted about your goals or circumstances
• Booking confirmations and related communications

Our consultation booking calendar is embedded through link.manageyourbrand.today and operates using GoHighLevel technology.

The booking form is hosted within an external iframe. Information entered into the form is processed through the booking system and stored within our dedicated GoHighLevel client management account.

The booking system is managed on our behalf by authorised marketing and technology service providers.

Our website code does not independently read or store information entered into the embedded booking form.

We use consultation information to manage appointments, respond to enquiries and communicate with prospective clients.

3.3 Coaching Client Information

When you enrol in our coaching services, we may collect:

• Personal and contact information
• Coaching goals and preferences
• Training history and physical activity information
• Nutrition habits and dietary information
• Body measurements and progress photographs
• Sleep and recovery information
• Lifestyle and work-related demands
• Injuries and relevant medical history
• Relevant health conditions
• Medication information voluntarily provided
• Bloodwork results and other health information voluntarily shared
• Coaching check-ins, feedback and communication records

We collect information relevant to providing and administering personalised coaching services.

3.4 Payment Information

We use Stripe to process coaching payments, including through Stripe Payment Links.

Depending on the agreed payment arrangement, we may process billing information, payment confirmations, transaction records, payment status and information relating to agreed instalments.

Full payment card details are processed through Stripe’s payment infrastructure rather than independently stored by our website.

4. How We Use Personal Information

We use personal information to:

• Respond to enquiries and manage consultations
• Communicate with prospective clients
• Establish and administer coaching agreements
• Deliver personalised training, nutrition and recovery coaching
• Review progress and adjust coaching recommendations
• Provide coaching feedback and ongoing support
• Manage appointments and client communications
• Process payments and maintain financial records
• Operate and secure our website and booking systems
• Meet applicable legal and regulatory obligations
• Protect our legitimate business interests and legal rights
• Send marketing communications where permitted by applicable law

We do not sell personal information to third-party advertisers or data brokers.

5. Lawful Bases for Processing

We process personal information under the following lawful bases, as applicable.

Performance of a Contract

Where processing is necessary to enter into or fulfil a coaching agreement, including providing services, managing appointments and administering payments.

Legitimate Interests

Where processing is necessary for legitimate business purposes, including responding to enquiries, operating and securing our website, managing communications and maintaining effective business administration, provided these interests are not overridden by your rights.

Legal Obligations

Where processing is necessary to comply with applicable legal, accounting, tax or regulatory obligations.

Consent

Where processing requires your consent, including certain marketing activities and specific processing of health-related information.

Where consent is relied upon, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Health Information and Special Category Data

Our coaching services may involve processing health-related information, including relevant medical history, injuries, symptoms, medication information, bloodwork results and other information relevant to training, nutrition and recovery.

Some of this information constitutes special category personal data under UK GDPR and requires additional protection.

Health questionnaires and Physical Activity Readiness Questionnaire (PAR-Q) forms are administered through the Everfit coaching application as part of the client onboarding process.

Where explicit consent under Article 9(2)(a) of the UK GDPR is the applicable condition, we will obtain that consent separately through our coaching onboarding process before processing the relevant health information.

We will explain why the information is required, how it will be used and what may happen if consent is declined or withdrawn.

We will not use identifiable client health information for unrelated marketing or public promotional purposes without an appropriate lawful basis and any additional permissions required.

Where essential health information cannot lawfully be processed, we may be unable to provide certain aspects of coaching.

Our services are not a substitute for professional medical diagnosis, treatment or clinical care.

7. Where Your Information Is Stored and Processed

We use trusted technology and communication services to support our operations.

7.1 GoHighLevel and Consultation Booking

Our consultation booking system is provided through GoHighLevel functionality and accessed via link.manageyourbrand.today.

Booking details are stored within our dedicated GoHighLevel client management account.

Authorised service providers responsible for managing our CRM and booking infrastructure may access relevant information where necessary to provide technical and administrative support.

The booking system may use functional cookies and related technologies required for scheduling and appointment administration.

7.2 Everfit Coaching Application

Active coaching clients receive access to the Everfit coaching application, which is used to deliver personalised training programs, coaching resources, progress tracking, check-ins and relevant onboarding forms.

The application may process client information, including training history, progress records, coaching responses and health-related information voluntarily provided during onboarding and throughout the coaching relationship.

Everfit is also used to administer client onboarding questionnaires, including the Physical Activity Readiness Questionnaire (PAR-Q).

The website itself does not collect or store these onboarding responses.

7.3 Zapier and Automated Client Onboarding

Following a successful coaching payment, we use Zapier to connect relevant business systems and automate administrative onboarding activities.

These workflows may include sending onboarding emails, arranging client access to Everfit and initiating the onboarding process within the coaching application.

Relevant personal information, such as client contact details, payment confirmation and enrolment information, may be processed through these integrations where necessary to administer the coaching service.

These automations operate as part of our existing client onboarding process.

7.4 WhatsApp

We use WhatsApp for direct client communication.

Information shared through WhatsApp may include coaching questions, appointment coordination, progress updates and information voluntarily provided during coaching conversations.

7.5 Google Drive

We use private client folders within Google Drive to store certain documents and supporting information that cannot be appropriately stored within the coaching application.

Access is restricted to authorised individuals who require the information for legitimate coaching or administrative purposes.

7.6 Stripe

We use Stripe to process payments and administer relevant financial transactions, including through Stripe Payment Links.

For further information about Stripe’s privacy practices, visit:

https://stripe.com/privacy

7.7 Other Service Providers

We may use authorised service providers for website hosting, communications, technical support and business administration.

Where these providers process personal information on our behalf, we seek to ensure appropriate data protection arrangements are in place.

8. Sharing Personal Information

We may share relevant personal information with:

• Website hosting providers
• Booking and CRM service providers
• Coaching application providers
• Payment processors
• Cloud storage providers
• Communication service providers
• Authorised employees and contractors
• Professional advisers where necessary
• Regulatory authorities where legally required

We limit the information shared to what is reasonably necessary for the relevant purpose.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

9. International Data Transfers

Some service providers supporting our business may store or process personal information outside the United Kingdom.

Where restricted international transfers occur, we take steps to ensure that appropriate transfer mechanisms and safeguards are used in accordance with applicable UK data protection law.

Depending on the circumstances, these may include UK adequacy arrangements or approved contractual safeguards.

You may contact us for further information about the safeguards relevant to your personal information.

10. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The relevant retention period depends on:

• The duration of the coaching relationship
• Whether information remains necessary to deliver services
• Applicable legal, accounting and tax obligations
• The need to resolve disputes or establish legal claims
• The type and sensitivity of the information
• Whether continued retention is necessary and proportionate

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements and technical backup processes.

11. Cookies and Third-Party Technologies

Our website uses limited third-party technologies to provide consultation booking functionality and embedded video content.

We do not currently operate independent website analytics, advertising pixels, behavioural remarketing, heatmaps or session-recording technology.

Website Hosting and Server Logs

Our hosting infrastructure may automatically process standard technical request information, including IP addresses, browser details, requested pages, timestamps and referring URLs.

Such information may be used for website delivery, security, troubleshooting and system administration.

Consultation Booking Widget

Our Book a Call page contains an embedded booking calendar hosted at link.manageyourbrand.today.

When you interact with this calendar, information such as your name, email address, telephone number and selected appointment time is submitted through the booking interface.

The booking provider may process technical information, including IP addresses, device details and session or functional cookies necessary for operating the booking service.

Additional analytics or attribution technologies may be used within the booking provider’s infrastructure according to its actual configuration and applicable privacy practices.

Booking information submitted for consultations is stored within our dedicated CRM account and used to manage our consultation process.

YouTube Videos

Our website includes embedded YouTube videos using YouTube’s privacy-enhanced mode through youtube-nocookie.com.

This mode is designed to reduce certain tracking activities compared with standard YouTube embeds.

However, when you play or interact with an embedded video, YouTube and Google may process device information, viewing activity and other technical information and may use cookies or similar technologies.

For further details, visit:

https://policies.google.com/privacy

Cookie Choices

Where applicable law requires consent for non-essential cookies or similar technologies, we will request it before enabling the relevant processing.

Technologies that are strictly necessary to provide a service explicitly requested by a visitor may be permitted without separate consent where an applicable exemption applies.

You may manage cookies using available website consent controls and browser settings.

We may update this section if additional tracking or website technologies are introduced.

12. Marketing Communications

We may send marketing emails or relevant information about our coaching services where we have an appropriate lawful basis and comply with applicable electronic marketing requirements.

Where consent is required, it will be requested appropriately.

Where applicable law permits marketing communications to existing customers under a recognised exception, we will provide the required opportunity to opt out.

You can unsubscribe from marketing emails through the unsubscribe option provided or by contacting us directly.

We do not currently use SMS marketing.

If SMS marketing is introduced in the future, we will update our practices and provide any required information and opt-in mechanisms before using it.

Administrative and service-related messages may still be sent where necessary.

13. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

These may include restricted account access, protected client workspaces, authentication controls and appropriate management of service provider access.

No method of electronic storage or internet transmission can guarantee absolute security.

We take appropriate steps to assess and respond to security incidents.

14. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of eligible personal information
• Request restriction of certain processing activities
• Object to processing based on legitimate interests
• Request data portability where applicable
• Withdraw consent where consent is relied upon
• Receive information about relevant automated decision-making where applicable

You have the right to object to the processing of your personal data for direct marketing at any time.

To exercise your rights, contact:

fabio@fabiobonanno.coach

We may request reasonable verification of your identity before responding.

We will respond within the time limits required by applicable law.

15. Automated Processing

We may use administrative automation to manage appointment bookings, confirmations and routine communications.

We do not currently use website advertising profiling or independent visitor tracking.

Individual coaching decisions are made through human professional judgement rather than solely automated decisions producing legal or similarly significant effects.

16. Children’s Privacy

Our website and coaching services are intended for adults.

We do not knowingly seek to collect personal information directly from children through the website.

If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to address the situation.

17. Third-Party Websites

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review relevant privacy notices before providing personal information.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, operational practices or legal obligations.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional information or obtain consent before introducing material changes to relevant processing activities.

19. Complaints

If you have concerns about how we handle your personal information, please contact:

fabio@fabiobonanno.coach

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

ICO website:

https://ico.org.uk

ICO telephone:

0303 123 1113

20. Contact Us